Microsoft Dynamics 365 Customer Engagement (CRM)

With Dynamics 365 Customer Engagement, build customer relationships that matter

Building successful customer and prospect connections are key to any organization’s success.

Microsoft Dynamics 365 brings together all CRM capabilities on a single platform. With a combination of Dynamics for customer service, sales, marketing, field service, and Microsoft Dynamics for project service automation, you are presented with one, comprehensive view of all your customers and their journeys. Leveraging the data allows your teams to make informed decisions about how to steer the right initiatives and actions in order to cultivate invaluable, lifelong customer relationships.

The winning formula – customer centricity with 4Sight and Dynamics 365 Customer Engagement (CRM)

As a Gold Microsoft Partner, our team of experienced consultants leverage Dynamics 365 Customer Engagement as the CRM technology solution to support your business concepts and requirements and improve your processes. The right people, data, and processes can create new possibilities for your company. Utilising Dynamics 365 CE for improved marketing, sales, and service to promote efficiency.

Microsoft Dynamics 365 Customer Engagement makes every customer engagement an intelligent one, so that you can market smarter, sell effectively, and deliver rich customer experiences, anywhere.

This cloud-based application is designed to enhance the efficiency of your sales and marketing teams with data analysis, valuable business insights through business intelligence, and campaign management.

Modules 

Dynamics 365 for Sales enables salespeople to build strong relationships with their customers – nurturing sales leads, managing marketing lists and campaigns, and tracking service cases.

Microsoft Dynamics 365 Project Operations connects sales, resourcing, project management, and finance teams in a single application to win more deals, accelerate project delivery, and maximize profitability.

Dynamics 365 for Field Service helps organisations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they're onsite with customers fixing issues.

Dynamics 365 for Customer Service provides better customer engagement with features such as ticket logging, scripting information, easy recommendations, easy knowledge access, faster customer generations, and improved personalisation.

Dynamics 365 for Marketing allows you to plan and execute all the marketing strategies. Also includes email campaigning, events management, web pages, and onsite page management.

Dynamics 365 Omnichannel offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels like Live Chat, voice, and SMS.

Power Apps is a suite of apps, services, and connectors, as well as a data platform, that provides a rapid development environment to build custom apps for your business needs, connected to your data stored in various sources.

Gain with Dynamics 365 Customer Engagement

Reduce costs | Increase Profitability | Automate business processes | Enhance customer satisfaction | Deliver return on investment (ROI). 

Benefits

Benefits

• Improve your customers’ journey

• Receive intuitive reports and advanced views

• Enjoy a 360-degree view of customers

• Apply automated processes for improved service engagement experiences

• Empower sellers to drive personal engagement with customers

• Work anytime, anywhere

• Provide effortless service through any channel

Key Features

• Sales insights

• Mobility

• Connected to LinkedIn Sales Navigator

• Email integration with Outlook 365

• Customer service dashboard

• Smart search feature

• Social media channel integration

• Sales goals tracking

• Customer journey management

• Events management